Privacy Policy

autometick ("we", "our", or "us") is a WhatsApp automation and AI agent platform operated from India. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services at autometick.com ("Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part, please discontinue use immediately.

We collect information you provide directly and information collected automatically:

• ›Personal identifiers: name, email address, phone number, company name
• ›Account credentials: username, password (stored encrypted)
• ›Billing and payment information (processed securely via Razorpay)
• ›WhatsApp Business account details and connected phone numbers
• ›Messages and conversation data processed through our platform
• ›Device information, IP address, browser type, and usage logs
• ›Industry type, company size, and onboarding information

We use the information collected to:

• ›Provide, operate, and improve our WhatsApp automation Services
• ›Process payments and manage subscriptions
• ›Send transactional emails, OTP verification codes, and account notifications
• ›Respond to support requests and communicate with you
• ›Detect fraud, abuse, and ensure platform security
• ›Comply with legal obligations under Indian law
• ›Analyze usage patterns to improve our product

We do not sell your personal data to third parties.

autometick acts as a processor of WhatsApp conversation data on your behalf. Messages sent and received through our platform are stored to enable features such as conversation history, AI agent context, and analytics. You remain the data controller for your end-customers' data.

By using our Services you confirm compliance with WhatsApp Business Platform policies and Meta's terms of service regarding data handling and messaging consent.

We share data only in the following limited circumstances:

• ›Service providers: Supabase (database), Razorpay (payments), Resend (email), Anthropic (AI processing) — bound by data processing agreements
• ›Meta / WhatsApp: messages are transmitted via WhatsApp Cloud API per Meta's platform policies
• ›Legal compliance: when required by Indian courts, regulators, or law enforcement
• ›Business transfers: in the event of a merger or acquisition, with prior notice to users

We have not sold or shared personal information to third parties for commercial purposes.

We retain your account data for as long as your account is active. Conversation messages are retained for 12 months by default and can be deleted on request. Upon account deletion, personal data is purged within 30 days, except where retention is required by law.

We implement industry-standard technical and organizational security measures including encrypted data transmission (TLS), hashed passwords, and role-based access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• ›Access the personal data we hold about you
• ›Request correction of inaccurate data
• ›Request deletion of your personal data
• ›Object to or restrict processing of your data
• ›Data portability (receive your data in machine-readable format)

To exercise these rights, email us at support@autometick.com.

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can configure your browser to refuse cookies, though this may affect platform functionality.

Our Services are not directed to anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data being collected, it will be deleted promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Services after changes constitutes acceptance of the revised policy.

For privacy-related queries or requests: